User¿s satisfaction is an important tool to evaluate the performance of healthcare services
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Materias (921,875): , patient satisfaction
textos901docs (921,875): determinants, dimensions
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Keywords (GIS/901a) 1625: Patient satisfaction|determinants|dimensions|health policy management
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ENTIDAD (Consejo Superior de Investigaciones Científicas, CSIC: Instituto de Estudios Sociales Avanzados): Consejo Superior de Investigaciones Científicas, CSIC: Instituto de Estudios Sociales Avanzados
IPHS (1656,25): oai:dialnet.unirioja.es:ART0000073481
Searching for the most suitable tool to measure satisfaction with healthcare: the importance of patient discontent
Publicidad
iii.script.c
Contenidos
User¿s satisfaction is an important tool to evaluate the performance of healthcare services. This paper aims to provide the most suitable measure of quality assessment that can help policy-makers in the design and implementation of programs oriented to successfully increase healthcare satisfaction. In doing so, a comparative study is proposed to simultaneously study the effects of individual and market characteristics on two alternative measures of user's quality assessment, namely: (1) level of confidence with the service provided (5-point Likert scale response), and (2) whether or not you would recommend the service to a friend or relative (dichotomous response). Results indicate that there seems to be an invariant relationship between the two alternative variables and the latent and unobserved variable on users' global satisfaction opinion or service quality assessment. However, when considering the different dimensions of the service provided, there is a different ranking on the relevance of these dimensions, with the relative importance for the points variable being more equilibrated than the binary choice one. This observation has important implications for health policy management. It is suggested that the dichotomous response is a better tool to highlighting areas of patient discontent.
searching for the most suitable tool to measure satisfaction with healthcare: the importance of patient discontent (Equipo)
Ateca Amestoy, Victoria
Serrano del Rosal, Rafael
Serrano del Rosal, Rafael
Vínculo
searching for the most suitable tool to measure satisfaction with healthcare: the importance of patient discontent (Responsables)
Vera Toscano, Esperanza
searching for the most suitable tool to measure satisfaction with healthcare: the importance of patient discontent (documentos)
Documentos de trabajo ( Instituto de Estudios Sociales Avanzados de Andalucía ), Nº. 4, 2005
Keywords (901a / 1656,25)
Keywords
Patient satisfaction
determinants
dimensions
health policy management
determinants
dimensions
health policy management
Vincular (851 / 1656,25)
Publicidad